prevention and what to do when things go wrong


travel problems

Navigating the Chinese healthcare system would have been impossible without my tour guide/translator. I was lucky. I had my translator and the cost was low. If this hadn’t been the case I would have been on the phone to my travel insurance provider right away.

When you travel solo it’s all up to you.

Navigation, negotiation, safety… every decision is yours. Which is great when everything is great! But it may not be when there is a problem.

If something goes wrong as you travel solo you’re pretty well on your own to find a solution.

The upside: If it’s resolved easily it will make you feel capable and confident.

The downside: If it’s not resolved, it could make you question your abilities to travel solo.

It’s important to plan for success should things go wrong.

For me, travel insurance is an essential part of my plan. Read Going Alone? Travel Insurance is a Must to learn how I’ve enjoyed real benefits from travel insurance and my price/benefits analysis.

But travel insurance is just a backup. It’s great to have if you need it but it’s even better not to need it at all. So, let’s begin with tips to avoid travel problems in the first place and then delve into how to address them should they arise.

Protection can equal prevention.

How to Prevent Travel Problems Before You Leave

To avoid travel problems while on the road, look at your trip from all angles. Here are a few…

  1. Avoid problems at home:
    • Leave your keys with a trusted friend and have them check your home periodically and water your plants if required. If you own a house, check the terms of your home-owners insurance to confirm how often you need someone to check your premises and what they should be looking for. 
    • Put out all garbage before leaving.
    • Unplug devices to conserve power.
    • Pay anticipated bills in advance.
    • Arrange for your mail to stop or be picked up.
    • If you’re going to be gone for a while read Tips for Solo Snowbirds for more ideas.
  2. Protect your identity. When you’re traveling and going on public WiFi it’s important to protect your identity, especially when using your credit card or accessing any other confidential information.  Sign up for a VPN service before leaving so that you can access important sites securely. Read VPN for Travel: What, Why and an Easy Setup Guide.
  3. Backup important documents: Carry your passport, travel insurance and other documents in a safe place – a money belt or pouch is a good idea. But you also need to have backups of your documents in case you need them.
    • Make photocopies of all documents and keep one set in the bottom of your suitcase and give another set to a friend.
    • Keep information securely in the cloud. Securely is the key word here. I use LastPass for this and more. Lastpass is a free app that’s added to your computer, phone, and laptop. Its primary purpose is to securely generate, store and populate passwords on the various sites you sign into. It also allows you to store personal data on its secure platform so I have my passport information stored there. It is recommended by Doug of iHelpInnovate, our tech specialist, and much safer than storing passwords on your computer or using weak passwords, emailing your document information to yourself and other basic forms of storing your information.
  4. Ensure you have access to money: Carry more than one kind of credit card with you in case your preferred card is not accepted. Use ATMs to get money but don’t take out large sums. Keep emergency backup funds in a separate place. It’s always a good idea to have some American money or Euros on you no matter where you’re traveling. Keep it in a couple of places. Some credit card companies still want you to inform them when and where you will be traveling so give them a call.
  5. Address health issues before leaving: Check with your doctor to determine whether you need special shots for your destination. Book an appointment with a travel clinic if you do. Make sure that you have enough of any medication that you take regularly and travel with it in the bottle labeled by the pharmacy where you bought it. Read  Traveler Heal Thyself: How to Prevent & Treat Health Problems as You Travel .
  6. Pack wisely: Whether you only take a carry-on or you travel with more, it’s a good idea to put your ownership information inside your bag. Check the airline’s policies regarding carry-on luggage and make sure that you meet their restrictions in terms of size and weight. If you’re over their maximum weight try wearing the heavier items and packing the lighter ones.
  7. Carry and back up all travel arrangements: With so much travel planning done online, there can be a lot of tickets and confirmations to juggle. At the beginning of trip planning, I start a new travel folder on my computer. I store all flights, hotel bookings, excursions etc., in that folder. Before leaving I print out all documents and back up the folder in the cloud so that I have access to it even if I were to lose your hard copies.
  8. Buy travel insurance: I have a premium credit card but I still never travel without buying specific travel insurance. If you’re planning a long trip, watch carefully for the duration of trips allowed. Note: with the exception of World Nomads, you must buy insurance before leaving on a trip.
travel problems

Like going the wrong way on a one-way street, there are mistakes you don’t want to make.

What to Do When Things Go Wrong on Your Travels

Unfortunately, there are some travel problems, medical and non-medical, that you can’t plan for. In these cases, travel insurance comes to the rescue.

  1. If you need to delay, cancel or shorten your trip: We cannot control everything. Sometimes plans change. Read The Trip that Was Just Not Meant to Be. In this case, my travel insurance paid me back for the bookings I had already made. You may not be able to travel due to an illness, job loss or an immediate family member’s medical emergency. You may need to return home earlier than planned for similar reasons. In cases like these, travel insurance can protect your travel investment. But call your insurance provider before changing your plans.
  2. If you have a medical emergency: When selecting your medical insurance, make sure that it includes upfront payment of claims and adequate emergency medical coverage. When an emergency happens, call the emergency contact number as soon as possible. You will reach multilingual representatives who are experienced in coordinating emergency care for travelers. They know your coverage and will coordinate your care with the hospital nearest to you. If the emergency prevents you from calling, call when you can or have someone else call on your behalf. This will protect you from receiving treatment that is not covered by your policy.
  3. If your luggage is lost: You are more likely to be one of the 18%* of Canadians to lose their luggage if you are taking many flights with connectors or using small carriers with planes that cannot manage the standard carry-on. Unfortunately, many airlines will not reimburse you for lost luggage. Make sure your travel insurance covers lost luggage and contact your travel insurance provider should this problem arise. Read Checked Baggage: Top Planning and Packing Tips.



Last updated: 20th November, 2017

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